Return & Refund Policy

Buying fragrance online means committing to something you can't smell first. We know that, which is why our return policy is more generous than most perfume sellers in Pakistan, and why this page spells out the details rather than hiding them.

Return Window

You can request a return within 7 days of delivery. The window starts on the day your order is delivered, not the day it was placed or dispatched.

Requests made after 7 days can't be processed as change-of-mind returns. If the issue is a fault with the product rather than a change of mind, message us regardless of the date and we'll look at it.

What We Accept

Unlike most perfume sellers, we accept opened bottles back. You can wear the fragrance and decide it isn't for you, which is the only honest way to judge a scent.

To be accepted, a returned item should be:

• Returned within the 7-day window
• At least 90% full if opened, so it's clear it was tried rather than used
• In its original bottle, with the cap and box included
• Free of damage caused after delivery

Original packaging matters more than it might seem: without the box, we can't verify the batch, and the item can't be handled properly in transit on the way back.

What We Can't Accept

• Items returned more than 7 days after delivery, for change-of-mind reasons
• Bottles that are substantially used, below the 90% mark
• Items damaged after delivery, or missing the bottle, cap, or box
• Testers and sample sets, these are sold as try-before-you-buy items and aren't returnable
• Custom or personalised orders, including wedding and corporate orders with bespoke packaging, since these can't be resold
• Bulk and wholesale orders, which are covered by separate terms on the wholesale page

Damaged, Wrong, or Faulty Items

This is handled separately from change-of-mind returns, and more quickly.

If your order arrives damaged, if you received the wrong item, or if there's a fault with the product, message us the same day with your order number and a photo. We'll replace it or refund you in full, and we cover the return shipping cost.

How to Start a Return

1. Message us on WhatsApp with your order number and a line on why you're returning it. Do this within the 7-day window.
2. We'll confirm the return and give you the return address. Please don't send anything back before this, unannounced parcels are difficult to match to an order, which delays your refund.
3. Pack the item securely in its original box and send it to the address we give you.
4. Share the return tracking number with us so we can watch for it.
5. We inspect and confirm once it arrives, then process your refund.

Return Shipping Costs

Refunds

Once your return arrives and is approved, refunds are processed within 3 to 5 working days.

How long the money then takes to reach you depends on how you paid:

• Bank transfer and card payments — refunded to the original account or card. Your bank may take a few additional working days to show it.
• Cash on delivery — refunded by bank transfer, so we'll ask for your account details when we confirm the return.

Original delivery charges are refunded when the fault was ours. For change-of-mind returns, the original delivery charge isn't refunded, since that cost was already incurred getting the order to you.

Exchanges

Want a different fragrance rather than your money back? Tell us when you message and we'll arrange an exchange instead. If the replacement costs more, we'll send you the difference to pay. If it costs less, we'll refund the difference.

Cancelling Before Dispatch

If you change your mind before your order has shipped, this policy doesn't apply, just message us and we'll cancel it outright with a full refund including delivery. Details are in our Shipping Policy.

Questions

If anything here isn't clear, or your situation doesn't quite fit any of the above, message us on WhatsApp. We'd rather talk it through than have you guess. All contact options are on our contact page, and more answers are on our FAQ page.