Track Your WRENSI Order
Enter your order number and the email you ordered with to see where your order stands. Your order number is in your confirmation email, starting with a #.
Looking for your parcel's location? The form above shows your order status with us. Once your order ships, a courier tracking link is added to it, check your dispatch email or open the order under My Account to follow the parcel with the courier.
Can't find your order number? Check your confirmation email, including spam and promotions folders. Still nothing? Message us on WhatsApp with the phone number you ordered with and we'll look it up for you.
What Your Order Status Means
Order statuses can be vague. Here's what each one actually tells you.
We have your order but the payment hasn't come through yet. If you paid by bank transfer, send us the receipt on WhatsApp and we'll confirm it right away.
Payment is confirmed and we're preparing your order for dispatch. There's no courier tracking at this stage yet, that only exists once the parcel is handed over.
Something needs checking on our side, usually a payment confirmation or a stock issue. We'll contact you, but message us if you'd rather not wait.
Your order has left us and is with the courier. Your tracking link is in your dispatch email and on your account page, use that to see where the parcel actually is.
The order was cancelled, either by you or by us. If this wasn't expected, message us and we'll tell you exactly what happened.
We've processed your refund from our end. It can take a few working days to appear in your account, depending on your bank.
The payment didn't go through, so the order was never placed. Nothing was charged, you'll need to place the order again.
Tracking Not Updating?
The usual reasons, and what to do about each one.
That's normal. A courier tracking number only exists once your parcel has been physically handed to the courier. While the order is Processing we're still preparing it, so there's genuinely nothing to track yet. You'll get the tracking link by email the moment it ships.
Courier scans often sit still for 24 to 48 hours between updates, especially over weekends and public holidays. The parcel is usually moving even when the tracking page isn't. If nothing has changed after 48 working hours, message us with your order number and we'll chase the courier directly.
Check your spam and promotions folders first, order emails often land there. If it isn't in either, the email address on the order may have a typo. Message us on WhatsApp with the phone number you ordered with and we'll find the order and resend everything.
Check with anyone else at the address first, couriers often hand parcels to whoever answers the door, and neighbours or building guards sometimes accept them. If nobody has it, message us straight away with your order number. The sooner we raise it with the courier, the better the outcome tends to be.
COD orders follow exactly the same timeline as prepaid ones. Delivery estimates by city are in our Shipping Policy. Keep the exact amount ready if you can, it makes the handover quicker for you and the courier.
Message us as fast as you can. If the order hasn't been dispatched we can usually update it without any issue. Once it's with the courier, whether the address can change is up to them, so speed genuinely matters here.
Still Need Help?
Send us your order number and we'll check it for you, usually within the hour during business hours.
Mon to Sat, 10 AM to 9 PM · Closed Sundays