Shipping Policy
How WRENSI perfume delivery works across Pakistan, what it costs, and how long it takes.
Last updated: 29 July 2026This policy explains how we dispatch and deliver WRENSI orders across Pakistan. If anything here isn't clear, message us on WhatsApp and we'll answer directly rather than pointing you back at this page.
Shipping Policy About Delivery Timeframe
Orders are delivered within 2 to 3 working days across Pakistan. Working days are Monday to Saturday, excluding public holidays.
That timeframe starts from dispatch, not from the moment you place the order. Most orders are dispatched the same or next working day.
Orders placed before 4 PM on a working day are usually dispatched the same day. Anything after that, or on a Sunday or public holiday, is dispatched the next working day.
Delivery Charges
| Order value | Delivery charge |
|---|---|
| Up to Rs 4,999 | Rs 299 |
| Rs 5,000 and above | Free |
Delivery is charged at a flat Rs 299 nationwide. There are no separate rates by city, and no extra charge for cash on delivery. The exact charge for your order is shown at checkout before you confirm anything.
Where We Deliver
We deliver across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Hyderabad, Gujranwala, Sialkot, Bahawalpur, and smaller cities and towns through our courier network.
Some remote areas can take an extra day or two beyond the standard timeframe, depending on courier coverage. If your area is affected we'll tell you when the order is placed rather than leaving you to work it out from a tracking page that isn't moving.
We currently deliver within Pakistan only. We don't ship internationally.
Payment Methods
You can pay by cash on delivery, bank transfer, or card. All three are available at checkout, and you can also order on WhatsApp or by phone if you'd rather not check out online.
For cash on delivery, keep the exact amount ready if you can. Couriers often don't carry change, and it makes the handover quicker for everyone.
Order Tracking
You'll receive an order confirmation by email as soon as your order is placed, with your order number on it.
There are two things you can track, and they're different:
- Your order status — check this any time on our Track My Order page using your order number. It tells you where your order stands with us: being prepared, or dispatched.
- Your parcel's location — once your order ships, a courier tracking link is added to it and sent to you by email. That's the one that shows where the parcel physically is.
Courier scans often sit still for 24 to 48 hours between updates, especially over weekends. The parcel is usually moving even when the tracking page isn't. If nothing has changed after 48 working hours, message us with your order number and we'll chase the courier directly.
Packaging
Every order is packed to survive normal courier handling, and arrives in WRENSI packaging that's ready to give as a gift without rewrapping.
Photograph it before unpacking any further, then message us the same day with your order number. That photo is what lets us resolve it quickly, and courier claims are much harder to win once a parcel has been fully unpacked. We cover the cost when the fault is ours.
Delivery Attempts and Failed Deliveries
Couriers typically attempt delivery two or three times before returning a parcel to us. To avoid a failed delivery:
- Make sure the phone number on your order is one you'll actually answer, couriers call before arriving
- Give a complete address with a nearby landmark, this genuinely matters in areas where map pins are unreliable
- For cash on delivery, have the amount ready
If a parcel is returned to us because it couldn't be delivered, we'll contact you to arrange redelivery. Redelivery charges may apply where the failed attempt wasn't our fault or the courier's.
Wrong or Incomplete Address
Please double-check your address before confirming an order. If you spot a mistake, message us straight away, we can usually correct it before dispatch without any issue. Once the parcel is with the courier, whether the address can be changed depends on them rather than us.
Changing or Cancelling an Order
You can cancel or change an order any time before it's dispatched. Message us on WhatsApp with your order number as soon as you can. After dispatch, you'd need to go through our Return & Refund Policy instead.
Bulk and Wholesale Orders
Bulk, wedding, and corporate orders follow different timelines to standard retail orders, particularly where custom packaging is involved. Full lead times are on our Perfume Wholesale page.
Questions About Your Delivery
Message us on WhatsApp with your order number and we'll check it for you, usually within the hour during business hours. All our contact details are on the contact page.
Question About Your Order?
Send us your order number and we'll check where it is, usually within the hour during business hours.