Privacy Policy

This policy explains how WRENSI handles your personal information. We've written it in plain language, because a privacy policy you can't understand doesn't actually tell you anything about your privacy.

1. Who We Are

WRENSI is a Pakistani luxury perfume brand, with our office at Suite 04, Ali Road, Middle City Town, Bahawalpur, Punjab 63100.

For anything relating to your personal information, contact us at support@wrensi.com or on WhatsApp at +92 309 0614545.

2. What We Collect

Information you give us

• Order details — your name, delivery address, phone number, and email address
• Payment information — see Section 4, we never see or store full card details
• Bank details — only when we're refunding a cash-on-delivery order, since we can't refund cash by cash
• Account information — your email and password, if you choose to create an account
• Messages — what you send us on WhatsApp, by email, or through a form on the site
• Reviews — anything you submit publicly, including your name or handle as you provide it

Information collected automatically

• Technical data — your IP address, browser type, and device type
• Usage data — which pages you visit and how you arrived at the site
• Cookies — covered in detail in our Cookie Policy

What we don't collect

• We don't ask for your CNIC or any national identification
• We don't collect financial information beyond what's needed to take payment or issue a refund
• We don't buy customer lists or personal data from third parties

3. Orders Placed on WhatsApp or by Phone

You can order from us on WhatsApp or by phone as well as through the website, and it's worth being clear about what that means for your information.

When you message us on WhatsApp, that conversation, including any address or phone number you send, sits in WhatsApp as well as with us. WhatsApp is operated by Meta under its own privacy terms, which we don't control. We use WhatsApp because it's how most of our customers prefer to reach us, but if you'd rather your details didn't pass through it, order through the website checkout or email us instead.

For phone orders, we write down only what we need to fulfil the order, and it's stored the same way as any website order.

4. Payment Information

We never see or store your full card details. Card payments are handled by our payment provider, who processes them directly. We receive confirmation that a payment succeeded, along with the last few digits for reference, and nothing more.

For bank transfers, we see the transfer details you send us as proof of payment. For cash on delivery, no financial information reaches us until the courier collects the cash.

5. Why We Use Your Information, and Who We Share It With

We use your information to:

• Process and deliver your order
• Contact you about your order, including delivery updates and any problems
• Handle returns, exchanges, and refunds
• Answer your questions when you get in touch
• Keep records of orders for accounting purposes
• Understand how the site is used, so we can fix what isn't working
• Prevent fraudulent orders

We share your information only with the services that make those things possible:

We do not sell your personal information to anyone, and we never will. We don't share it with advertisers, data brokers, or other retailers.

We may disclose information where we're legally required to, for example in response to a valid legal request from a public authority.

6. Where Your Information Is Stored

Our website and its data are held on servers operated by our hosting provider, which may be located outside Pakistan. This is normal for almost any website, but you should know it, since it means your order information may be stored on servers in another country.

Wherever it's held, the same protections in this policy apply.

7. How Long We Keep It

• Order records — kept for accounting and warranty purposes, and for handling any later dispute about an order
• Account information — kept until you ask us to delete your account
• WhatsApp and email conversations — kept while they're useful for supporting you, then deleted
• Bank details given for a refund — deleted once the refund is complete

If you'd like your information removed sooner, see Section 9.

8. Security

We protect your information with the standard measures a shop our size should have: an encrypted (HTTPS) connection across the whole site, access to order data limited to people who need it, and payment handling left entirely to a specialist provider rather than done in-house.

We should be honest that no website can promise absolute security. What we can promise is that we don't hold information we don't need, which is the most effective protection there is: data we never collected can't be exposed.

9. Your Choices

You can ask us at any time to:

• Tell you what information we hold about you
• Correct anything inaccurate, for example a misspelled address
• Delete your information, where we're not required to keep it for accounting or a live order
• Delete your account entirely
• Stop contacting you, other than about an order already in progress

Message us on WhatsApp or email support@wrensi.com and we'll handle it. There's no form to fill in.

On marketing: we don't currently send promotional emails or newsletters. If that changes, we'll ask for your agreement before adding you, and every message will have a one-click unsubscribe.

10. Children

Our products are intended for adults, and you need to be 18 or over to order. We don't knowingly collect information from anyone under 18. If you believe a child has given us their information, tell us and we'll delete it.

11. Third-Party Links

Our site links to other services, including courier tracking, WhatsApp, payment providers, social media, and an embedded Google Map on our contact page. Once you follow one of those links, you're on their service under their privacy practices, not ours.

12. Reviews and Public Content

If you submit a review, it may be published on our website or social media with the name or handle you provided. Don't include your address, phone number, or anything else you wouldn't want public. If you later want a published review removed, message us and we'll take it down.

13. Changes to This Policy

We'll update this page if how we handle information changes, and we'll change the "last updated" date at the top when we do. If we ever begin collecting something new or sharing with a service not listed in Section 5, this page gets updated before that starts, not afterwards.

14. Contact Us

Questions, or want your information removed? Email support@wrensi.com or message us on WhatsApp at +92 309 0614545. We answer these ourselves rather than routing them to a system.

Related pages: our Cookie Policy and Terms & Conditions.